Returns

In accordance with applicable consumer protection regulations, the right to withdraw from a distance contract does not apply to the delivery of goods that are perishable or require continuous cold-chain storage.

The Beef-Atelier.com store offers only fresh meat packed vacuum-sealed or in a protective atmosphere, which must be stored at 1–3°C from the moment of dispatch. For this reason, the Consumer cannot return the goods after delivery due to a change of mind.

Complaints & Claims

The Seller is responsible for the quality, freshness, and compliance of the delivered products with the order.

If the shipment:

arrived in a condition that raises concerns (e.g. damaged packaging, leakage),
shows signs of reduced freshness or quality defects,
does not match the order (wrong items or missing products),

the Customer has the right to submit a complaint.

Please send your complaint to:

E-mail: sklep@beef-atelier.com

(please include your order number and a description of the issue in your message).

The complaint should be submitted as soon as possible after receiving the shipment in order to allow us to verify the claim.

The Seller will respond within 14 days from receiving a complete complaint. If no response is provided within this period, the complaint will be considered accepted.

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