Returns policy

Returns

According to Article 38(4) of the Law of May 30, 2014 on Consumer Rights, the right to withdraw from a contract concluded remotely is not granted for the delivery of perishable products or those that require continuous maintenance of the cold chain.

The Beef.co.uk store offers only fresh meat vacuum-packed or in a protective atmosphere, which must be stored at 1-3°C from the moment of shipment. Therefore, the consumer is not allowed to return the goods after delivery due to a change in purchase decision.

Complaints

The vendor is responsible for the quality, freshness and compliance of the delivered products with the order.

If the shipment:

• arrived in an objectionable condition (e.g., damaged packaging, leaking),
• The product shows signs of freshness or quality defects,
• The content of the delivery does not correspond to the order,

The customer has the right to file a complaint.

The complaint should be sent to:

E-mail: sklep@beef.pl

(In the application, please provide the order number, description of the objections).

The notification should be made immediately upon receipt of the shipment to allow verification of the validity of the complaint.

The seller will respond within 14 days from the date of receipt of a complete application. Failure to respond within this period means recognition of the complaint.

Do you need help?

Contact us by email: sklep@beef.pl